Privacy Policy

We collect personal information in the following ways:

• Admission Enquiries: Name, phone number, email address, child's name, date of birth, and program of interest submitted through our contact or admission forms.
• Enrollment: Parent/guardian details, emergency contacts, child's medical information, and relevant developmental history.
• Website Visits: Basic browsing data such as IP address, browser type, and pages visited, collected automatically through cookies.
• Communication: Messages, emails, or WhatsApp communications sent to our school.
• Events & Programs: Attendance records and feedback provided during school events or parent meetings.

The information we collect is used solely for the following purposes:

• To process admission enquiries and enrolment applications
• To communicate with parents regarding programs, events, and school updates
• To provide a safe and appropriate learning environment for each child
• To respond to questions, feedback, and support requests
• To send important notifications via SMS, email, or WhatsApp
• To maintain attendance and progress records
• To improve our website and services based on usage patterns

We do not sell, rent, or trade your personal information. We may share your data only in the following limited situations:

• With School Staff: Relevant staff members may access child and parent information for educational and administrative purposes only.
• Legal Requirements: We may disclose information if required by law or in response to a valid legal process.
• Emergency Situations: In the event of a medical emergency, we may share your contact or medical information with healthcare providers.
• Service Providers: Trusted third-party platforms (such as our website host or communication tools) may have limited access to data as part of their service — all are bound by confidentiality agreements.

We take data security seriously and implement appropriate measures to protect your information:

• Physical records are stored securely within the school premises with restricted access.
• Digital data is stored on password-protected systems and, where applicable, encrypted platforms.
• We retain personal data only for as long as necessary — typically for the duration of your child's enrollment plus a reasonable period thereafter.
• Upon request, we will securely delete or anonymise your data when it is no longer needed.

Children's House may photograph or video children during school activities, events, and programs for the following purposes:

• Sharing on our official website and social media pages (Instagram, Facebook)
• Use in school brochures, promotional materials, or newsletters
• Internal documentation and progress records

As a parent or guardian, you have the right to:

• Access the personal information we hold about you or your child
• Request corrections to any inaccurate or outdated information
• Request deletion of your data (subject to legal and safety obligations)
• Withdraw consent for specific uses such as photography or marketing communications
• Ask how your data is being used at any time

To exercise any of these rights, please contact us at the details provided at the end of this policy.

Our website uses basic cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Help us understand visitor behaviour so we can improve our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You can disable cookies through your browser settings at any time. However, some parts of our website may not function correctly if cookies are disabled.

We do not allow children to submit personal information directly through our website. All information relating to enrolled or prospective children is provided by and handled through their parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify enrolled families via SMS or email where appropriate
• Post a notice on our website homepage

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please reach out to us:

We are committed to addressing your concerns promptly and transparently. You can expect a response within 2–3 working days.